INSITE has been crowned Top Brand Corporate Health. Our CEOs, Dr Maren Kentgens and Dr Matthias Conradt, sat down for an interview with the Corporate Health Initiative to talk about current and future challenges, new products and the best client feedback they've ever received.
What has been your biggest challenge or learning process over the past 12 months as a person, not as CEO of an award-winning health service provider?
Maren Kentgens: My biggest learning process last year was about planning day to day, living week to week and taking it one step at a time – plans went out the window from one day to the next. But I would also like to highlight that I got confirmation of something I have been convinced of for years: the vital role health plays in all areas of life. For me, both of those are important messages that we would do well not to forget after the pandemic.
Matthias Conradt: For me personally, the biggest realisation was the enormous impact the pandemic is having on everyone's overall health – and the fact that you can't stay healthy all by yourself. It's less about focusing on your own individual interests than it is about solving the problem collectively. This will have a huge impact on how we tackle health-related issues in future, too.
Coronavirus: "What now?" or "Now more than ever" What has been your approach to the pandemic?
Has your portfolio changed or even the entire organisation?
Both: Because we are close to our shareholder Asklepios, we were able to benefit directly from their years of experience in the health sector. This also gave us access to a highly professional approach to dealing with the pandemic at all times, with detailed health and safety concepts for clients and employees.
As an organisation working in a dynamic environment, we're used to constant changes. So it's only natural that last year as well, or perhaps in particular, brought changes for us – both in our portfolio and also at an organisational level. Change is always a positive for us because it follows the dynamics of the market consistently.
You were crowned Top Brand Corporate Health. How can you support businesses now and in the future and where are your strengths?
Both: Our strength lies in the fact that we provide our client companies with a professional service that covers a wide range of aspects involved employee and organisational health. We're like a Swiss army knife. Because what we do is we see and support individual organisations in all their uniqueness.
What is your vision? What projects are in the pipeline?
Both: A vision that we have already piloted is to provide services that cover all health or work-related issues that arise within an organisation all under one roof. Be it at an individual, group or organisational level!
What is the nicest feedback you got from your clients last year?
Maren Kentgens: That our reaction to every new challenge in 2020 was flexible and straightforward, that we moved mental health consultations to video format or moved assistance services for working from home or management trainings online. Which in challenging times, in particular, was of enormous help to the company as a whole!
Matthias Conradt: I was personally very touched by the feedback we got from an employee of one of our clients who said that the help we gave her got her out of a hopeless situation and to be positive about the future again. That is the most rewarding part of our work!
What do you believe are the biggest challenges facing corporate health over the next few years?
Both: The trend of recent years has shown that personal and inter-personal problems among employees will likely increase as a result of future forms of work. Work contexts and potential difficulties arising from these will become individualised. This will make it important for organisations to find the right answers.
The interview is available at https://www.ch-initiative.de/von-tag-zu-tag/
