Specialist Search
Problem: Alexander needs help with back pain and does not know how to obtain a specialist appointment.
Counselling: An EAP counsellor recommends the meinEAP navigation service. Alexander is informed about the process, his questions are answered and the search parameters are defined.
Solution approach: The navigation service identifies available appointments with suitable specialists, significantly reducing waiting time. The EAP service secures an appointment and provides Alexander with the practice’s contact details.
Workplace conflict
Problem: Thomas feels unfairly treated by his manager but hesitates to initiate a conversation.
Counselling: During EAP counselling, Thomas clarifies what frustrates him and what need lies behind it. A constructive conversation with his manager is prepared.
Solution approach: Thomas gains a better understanding of his reactions, feels well prepared and addresses his concerns calmly. The conversation remains factual and leads to clarification.
Sleep Disorders
Problem: Julia suffers from sleep disturbances affecting her concentration and energy levels.
Counselling: The counselling explores possible causes, particularly work-related and personal stress phases, and discusses potential solutions.
Solution approach: Recommendations include a medical check-up, keeping a sleep diary, increased physical activity and adjusting sleep routines. Mid-term strategies for dealing with stress are also developed.